Safeway Tyre
Minta penawaran

Warranty Policy

Safeway Tyres warrants each Tyre against manufacturing defects in materials and workmanship, and provides a pro-rata wear credit. The full terms, exclusions and claim procedure are set out below.

2 years
Manufacturing defects, from date of manufacture
Up to 85%
Pro-rata credit on usable tread depth
21 days
To present a claim at an Authorized Outlet

1Definitions

Company
Refers to Safeway Tyres, a family-run tyre manufacturer headquartered in Punjab, India.
Customer
Refers to the original purchaser of the tyre.
Tyre
Refers to any rubber tyre or tube manufactured and sold by Safeway Tyres.
Authorized Outlet
Means any dealer, distributor, or service center officially appointed by Safeway Tyres.

2Applicability

Safeway Tyres warrants each Tyre to be free from manufacturing defects in materials and workmanship under normal use and service for a period of two (2) years from date of manufacture or until the Tyre reaches the industry standard tread wear indicator (TWI), whichever occurs first.

3Warranty Coverage

3.1Manufacturing Defects Warranty

Safeway Tyres warrants each Tyre to be free from manufacturing defects in materials and workmanship under normal use and service for a period of two (2) years from date of manufacture or until the Tyre reaches the industry standard tread wear indicator (TWI), whichever occurs first.

3.2Pro-Rata Wear Warranty

Subject to the terms below, Safeway Tyres will provide a pro-rata replacement credit up to eighty-five percent (85%) of the usable tread depth for worn Tyres, measured from TWI back to the original mould tread depth, for a period of two (2) years from date of manufacture.

4Warranty Terms by Category

4.1Agricultural Tyres

Unconditional Warranty
Two (2) years from date of manufacture or until TWI reached.
Pro-Rata Credit
Up to 85% of usable tread depth.

4.2Nylon Truck Tyres (Bias & Radial)

Unconditional Warranty
Two (2) years from date of manufacture or until TWI reached.
Pro-Rata Credit
Up to 85% of usable tread depth.

4.3Off-The-Road (OTR) Tyres

Unconditional Warranty
Two (2) years from date of manufacture or until TWI reached.
Pro-Rata Credit
Up to 85% of usable tread depth.

4.4Industrial Tyres (Solid & Pneumatic)

Unconditional Warranty
Two (2) years from date of manufacture or until TWI reached (pneumatic only).
Pro-Rata Credit
Up to 85% of usable tread depth.

4.5Motorcycle Tyres & Tubes

Unconditional Warranty
Two (2) years from date of manufacture or until 0.8 mm tread depth reached.

Tubes: Warranty applies only to material and workmanship defects; no wear warranty.

Pro-Rata Credit (Tyres)
Up to 85% of usable tread depth.

5Exclusions

This Warranty does not cover:

  • Damage due to road hazards (punctures, cuts, impacts).
  • Misuse or improper maintenance (overloading, under-inflation, improper mounting).
  • Tyres or tubes repaired, altered, or modified by unauthorized persons.
  • Damage from racing, speedway, or off-specification use beyond rated capacity.
  • Chemical or abrasive contact causing premature wear.
  • Normal cosmetic imperfections that do not affect performance or safety.

6Claim Procedure

6.1Claim Submission

  • Customer must present the Tyre or Tube at an Authorized Outlet within twenty-one (21) days of discovering a defect or abnormal wear.
  • Customer must provide the original proof of purchase (invoice or digital receipt).

6.2Inspection & Replacement

  • Authorized Outlet will inspect the Tyre or Tube.
  • If a manufacturing defect or qualifying wear is confirmed, Safeway Tyres will, at its discretion, replace the Tyre or credit the Customer on a pro-rata basis.
  • Customer is responsible for mounting, balancing, and transportation costs.

7Limitation of Liability

Safeway Tyres’ sole liability under this Warranty is limited to replacement or pro-rata credit as described herein. Safeway Tyres shall not be liable for any incidental or consequential damages.

8Governing Law

This Warranty Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in Punjab, India.

How To Get In Touch

For questions or to initiate a claim, please contact:

Customer Care
Safeway Tyres Customer Care
Website
www.safewaytyre.com